Gomk8 Privacy Policy – Personal Data Protection for Our Malaysian Members

Gomk8 is an online Sports Betting and casino platform serving the Malaysian market. As a platform handling the personal data of hundreds of thousands of members across Malaysia, we understand that your trust in us is not something to be taken lightly.

This Privacy Policy has been prepared to transparently and clearly explain how gomk8 collects, stores, uses, and protects your personal data. It also outlines your rights as a data subject under Malaysia's Personal Data Protection Act 2010 (PDPA) and the steps you can take to manage your personal information.

By registering or using the gomk8 platform, you consent to the collection and use of your personal data as described in this policy. If you do not agree with any part of this policy, we encourage you not to use gomk8's services, or to contact us for further clarification before making your decision.

Gomk8 only collects data that is strictly necessary to provide our services safely and effectively. The following are the categories of personal data we collect:

We do not collect sensitive data such as medical information, political affiliations, or religious beliefs. Any data we collect is limited strictly to what is necessary for the lawful and responsible operation of the gomk8 platform.

Your personal data is collected through the following methods when you interact with the gomk8 platform:

• Account registration: You provide personal information directly when completing the gomk8 registration form, including your name, Malaysian phone number, and email address.
• KYC (Know Your Customer) process: During identity verification, you will be asked to upload documents such as a copy of your MyKad or Malaysian passport to meet compliance requirements.
• Financial transactions: Information related to deposits and withdrawals is collected automatically when you use Touch 'n Go, DuitNow, GrabPay, Boost, ShopeePay, or FPX (Maybank2u, CIMB Clicks).
• Platform usage: Your activity on the gomk8 platform – bets placed, games played, login and logout times – is automatically recorded by our system.
• Cookies and tracking technologies: As described in Section 8, we use cookies and related technologies to collect technical data on how you use the gomk8 platform.
• Support communications: When you contact the gomk8 support team, conversations and information you provide may be stored for reference and service improvement purposes.

Gomk8 uses your personal data solely for the following legitimate and stated purposes:

• Account management: Creating, managing, and maintaining your gomk8 account, including processing logins, sending account notifications, and supporting password reset requests.
• Transaction processing: Securely process deposits and withdrawals via your preferred Malaysian payment method – whether that's Touch 'n Go, DuitNow, GrabPay, Boost, ShopeePay, or FPX.
• Legal compliance (KYC/AML): Meet legal requirements relating to identity verification, anti-money laundering, and reporting obligations mandated under Malaysian law.
• Platform security: Detecting and preventing fraud, suspicious activity, multi-account usage, and any exploitation of the gomk8 system.
• Service improvement: Analysing aggregated platform usage patterns to improve the user experience, introduce new features, and optimise gomk8 platform performance.
• Customer support: Deliver effective and relevant support when you contact the gomk8 support team, by referencing your relevant account history and transaction records.
• Marketing communications (with consent): Sending you promotional offers, bonuses, and the latest updates about the gomk8 platform – only if you have opted in to receive such communications.

Gomk8 will not use your personal data for purposes beyond those stated above without first obtaining your explicit consent.

Your data privacy is gomk8's top priority. We does not sell your personal data to any party. However, there are limited situations where we need to share data with certain parties for operational purposes:

• Payment providers: Transaction information required for processing is shared with payment operators such as Touch 'n Go, GrabPay, Boost, ShopeePay, DuitNow, and FPX banks solely to securely process your deposits and withdrawals.
• Game software providers: Certain game session data is shared with game software providers that power the Live Casino, table games, and slots on the gomk8 platform, subject to strict confidentiality agreements.
• Compliance agency: Where required by Malaysian law or upon instruction from a lawful authority, gomk8 may be obligated to disclose certain data to the relevant authorities.
• IT service providers: Third-party companies providing cloud computing, system maintenance, and cybersecurity services to gomk8 may access data within the scope of their work, subject to strict data processing agreements.

The security of your personal data is something gomk8 takes extremely seriously. We continuously invest in best-in-class infrastructure and security practices to keep your data safe:

• Data-in-transit encryption: All data transmitted between your device and gomk8 servers is protected by TLS 1.3 protocol with AES-256 encryption.
• Data-at-rest encryption: Sensitive data, including financial details and identity verification documents, is stored in encrypted format within the gomk8 database.
• Internal access controls: Only gomk8 staff with a legitimate need and who have been trained in data protection are permitted to access members' personal data, with access logs audited on a regular basis.
• Retention period: Active personal data is retained for as long as your gomk8 account remains active. Following account closure, your data will be kept for the period required under Malaysian law (typically 7 years for financial records) before being securely deleted.

While gomk8 employs industry-leading security measures, no system can be guaranteed 100% secure. In the event of a security incident involving your personal data, we will notify you and the relevant authorities within the timeframe required by law.

Under Malaysia's Personal Data Protection Act 2010 (PDPA), you have the following rights regarding your personal data held by gomk8:

To submit any request relating to your data rights, please contact the gomk8 data protection team by email at support@gomk8.biz with the subject line "Personal Data Request". We will process your request within 30 business days.

Like most online platforms, gomk8 uses cookies and similar tracking technologies to enhance your experience and ensure platform security. The following are the types of cookies we use:

You can manage your cookie preferences through your web browser settings. Please note that disabling essential cookies may affect your ability to log in or use certain features of the gomk8 platform normally.

Gomk8 is a platform designed exclusively for adults aged 18 and above. We do not knowingly collect, store, or process any personal data from individuals under the age of 18.

Should we discover that personal data of an underage individual has been collected without our knowledge, we will take immediate steps to delete that data from our systems and close the associated account.

If you become aware that someone under the age of 18 has registered or attempted to register a gomk8 account, please contact our support team immediately at support@gomk8.biz.

The gomk8 platform may contain links to or integrations with third-party websites or services, such as payment operators and game providers. This Privacy Policy applies solely to the gomk8 platform.

Gomk8 is not responsible for the privacy practices or content of third-party websites that you may access via links on our platform. We encourage you to read the privacy policy of each third-party platform you use alongside gomk8, especially Malaysian payment providers such as Touch 'n Go, GrabPay, and DuitNow, each of which has its own privacy policy.

Gomk8 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our operations, Malaysian legal requirements, or industry best practices in data protection.

In the event of material changes to how we process your personal data, gomk8 will notify you at least 14 days before those changes take effect, via your registered email or a prominent notification within the platform. For less material amendments, we will update the "Updated" date at the top of this document.

Your continued use of the gomk8 platform after any changes to this Privacy Policy take effect will be deemed as your acceptance of the updated policy.

If you have any questions, concerns, or requests regarding this Privacy Policy or how gomk8 handles your personal data, please reach out to us through the following channels:

• Email: support@gomk8.biz – use the subject line "Data Privacy" to speed up our response.
• Live Chat: Available 24/7 on the gomk8 platform for immediate enquiries about your account and data.

We are committed to responding to all data privacy enquiries within 3 business days, and to formal data rights requests within 30 business days, as required under Malaysia's PDPA.